Troubleshooting | Risks in Live Operation

IP conflicts

Incorrect manual assignment can lead to duplicate IP addresses and trigger a network outage.

⇒ Before every manual IP assignment, verify that the address is actually free (App/App/IP plan).
Also document temporarily assigned QuickAdd addresses (in your own documentation, since QuickAdd addresses are only used production-wide and not company-wide).

DHCP Overlap

Pools from different access points overlap accidentally.

⇒ Only integrate DHCP servers documented in the IP plan into the system. Verify pool settings. Only integrate external routers (e.g. from third-party technicians) into the system after qualified review.

Reset Trap

Device reverts to factory IP settings after factory reset.

⇒ Check the device’s network settings after a factory reset and compare them with the IP plan.

DANTE Controller finds devices but they cannot be configured

MAC-Problem + Parallels

⇒ macOS Dante Controller finds the devices but nothing can be configured (sometimes it works – but I haven’t been able to narrow down the error)

what runs reliably:

via Parallels (also Windows Dante Controller) but with a dedicated router, because the CDM router (via network port) does not allow bridged mode and the virtual machine then gets an auto-IP address (169.254.x.x)

with a dedicated router, bridged mode works

Bridged mode means that Windows then appears as a standalone machine on the network